1. Introduction
MARAI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform, services, and applications (collectively, the “Service”).
2. Information We Collect
We collect several types of information from and about users of our Service:
2.1 Personal Information
- Name, email address, phone number, and postal address
- Payment and billing information (processed securely through Paddle)
- Account credentials and authentication data
- Communication preferences and marketing opt-ins
- Professional information (company, job title, industry)
- Government-issued identification (when required for compliance)
2.2 Usage and Technical Information
- Service usage patterns, features accessed, and interaction data
- Software interactions, queries, and performance metrics
- Technical logs, error reports, and system diagnostics
- Device information (IP address, browser type, operating system)
- Cookies, web beacons, and similar tracking technologies
- Location data (when permitted and relevant to services)
2.3 Third-Party Information
- Information from payment processors (Paddle)
- Data from authentication providers (Google)
- Information from analytics and monitoring services
- Publicly available information from social media
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: Provide, maintain, and improve our software solutions and services
- Account Management: Create and manage user accounts, process payments, and handle subscriptions
- Software Enhancement: Improve our software platform and related technologies
- Communication: Send service updates, support responses, and marketing communications
- Security: Protect against fraud, abuse, and security threats
- Compliance: Meet legal obligations and regulatory requirements
- Analytics: Analyze usage patterns and improve user experience
- Research: Conduct research and development for new features
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our Service
- Payment Processing: With Paddle and other payment processors for billing purposes
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Secure development practices and code reviews
- Incident response and breach notification procedures
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide and maintain our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and develop new features
When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where applicable
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
9. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions about this Privacy Policy or our data practices, contact us at: support@gomarai.com